Privacy Policy for DAW Surveyors

Effective Date: 1st August 2024

At DAW Surveyors, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, www.dawsurveyors.co.uk, and any services we offer.

1. Who We Are

DAW Surveyors is a firm specialising in Level 3 RICS Building Surveys, Level 2 RICS Home Buyer Surveys and property valuation services. We are based in Haslemere, Surrey, and operate across Surrey, London, Berkshire, Hampshire, Sussex, and Kent.

For any questions about this Privacy Policy or how your data is used, please contact us at:
Email: hello@dawsurveyors.co.uk

2. Information We Collect

Personal Information

When you interact with us, we may collect the following:

  • Name

  • Email address

  • Phone number

  • Address

  • Details about the property being surveyed

Non-Personal Information

We may also collect non-identifiable information about your interactions with our website, including:

  • IP address

  • Browser type and version

  • Pages viewed and time spent on the website

  • Referral sources (e.g., search engines or social media)

This information is collected through cookies and other analytics tools.

3. How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • To provide our services, including scheduling surveys and delivering reports.

  • To communicate with you about your inquiries or requests.

  • To process payments and issue invoices.

  • To improve our website, services, and user experience.

  • To comply with legal obligations.

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To deliver our surveying and valuation services.

  • Legitimate interest: To enhance our services and respond to your inquiries.

  • Consent: When you provide explicit permission for specific uses, such as subscribing to a newsletter.

5. Data Sharing

Your data may be shared with:

  • Service providers: Such as payment processors or IT support companies to facilitate our operations.

  • Legal entities: When required by law or to protect our rights.

Any third parties we work with are contractually obligated to protect your data and only use it for the purposes specified.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For instance:

  • Survey and valuation data will be kept for 6 years in line with regulatory requirements.

  • Contact details for ongoing communications will be reviewed periodically and deleted when no longer required.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential cookies: Necessary for website functionality.

  • Analytics cookies: To track website usage and improve user experience.

By continuing to use our website, you consent to the use of cookies. You can manage your preferences through your browser settings.

8. Your Data Protection Rights

As a user, you have the following rights under the UK General Data Protection Regulation (UK GDPR):

  • Right to access: Request a copy of your data.

  • Right to rectification: Request corrections to inaccurate or incomplete data.

  • Right to erasure: Request deletion of your data, where applicable.

  • Right to restrict processing: Request that we limit how we use your data.

  • Right to data portability: Request a copy of your data in a structured, electronic format.

  • Right to object: Object to specific types of data processing.

To exercise these rights, contact us at [Insert Email Address].

9. Security

We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. This includes secure servers, encryption, and regular data audits.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.

12. Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113

Thank you for trusting DAW Surveyors. Your privacy matters to us, and we’re committed to safeguarding your data.